Seller Identification

ENERGY POINT
20 rue Lepante
06000 NICE
France

Registration in the commercial register: 425 122 215 000 14

Tel.: 04 93 534 124

E-mail: commercial@pointenergie.fr

Telephone reception opening hours:
Tuesday to Thursday from 10 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m.

Applicable law-disputes

Any order sent to Point Energie by any means whatsoever implies unreserved acceptance of these general terms and conditions of sale. It is the responsibility of each customer, professional or individual, to read the general terms and conditions of sale of Point Energie before placing an order. Orders are subject to French law.

The contractual information is presented in French and the products offered for sale comply with French regulations. Where applicable, it is the responsibility of the foreign customer to check with the local authorities the possibilities of using the product they plan to order; Point Energie cannot be held liable in the event of non-compliance with the regulations of a foreign country where the product is delivered.

In the event of a dispute, the French courts shall have sole jurisdiction. In the event of a dispute between Point Energie and any other companies, only the exclusive jurisdiction of the Courts of the Nice judicial system may be retained.

Product presentation

The characteristics of the products offered for sale are presented on the website https://accessoires-energie.com (hereinafter referred to as "the site"). The photographs do not enter into the contractual field.

Point Energie cannot be held liable if errors have been introduced. All texts and images presented on the site are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited without the formal agreement of Point Energie.

Likewise, any establishment of hypertext links to the site without express authorization from the legal representative of the company is formally prohibited.

- Duration and validity of sales offers:
Products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability as soon as possible by e-mail, fax or mail.

Product prices

The prices listed in the catalog are inclusive of all taxes in euros, taking into account the VAT applicable on the day of the order (excluding reseller access); any change in the rate may be reflected in the price of the products or services.

The prices and products offered by SARL Point Energie are subject to change each week, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.
The prices indicated include order processing and packaging costs provided that they take place in the geographical areas provided for below.

The prices charged on the site are in no way applicable to the brand's various stores.

Geographic area:

The online sale of products and services presented on the site is reserved for buyers who reside in France and Monaco, in Europe and in the French overseas departments and territories and for deliveries required in these geographical areas. Shipping costs vary depending on the weight of the products ordered and the place of delivery. They are calculated automatically when you validate your basket.

Order

The customer accepts the general conditions of sale at the time of choosing payment.

He then accepts the ordering process and these general terms and conditions of sale. Point Energie confirms the order by e-mail; this confirmation includes all the elements of the order.

Point Energie sends a second email on the day of shipment to inform the buyer. The data recorded by Point Energie constitutes proof of the nature, content and date of the order.
This is archived by the company Point Energie; the customer can access this archive by contacting Customer Service by email. Regarding fax orders from companies, only pro-forma invoices or quotes from the company Point Energie duly signed by a legal representative and accompanied by the words "Good for agreement, read and approved" as well as the stamp of the client company will be taken into account.

Payment

The price is payable upon ordering.

Payments will be made:

• Either by credit card; they will be carried out through the secure system of Crédit Mutuel so that the information transmitted is encrypted by software and no third party can read it during transport on the network. Point Energie does not receive a copy of the number of the credit card used, it remains confidential between the customer and the bank Crédit Du Nord.
• Either by bank check which will accompany the order form to be printed on our site. A photocopy of your identity document is required for the shipment of the goods. To guarantee the availability of the order before receiving your check, Point Energie strongly advises you to make a reservation by email after your order. This system will allow us to prepare your order while waiting for receipt of your payment.
• Either by bank transfer. After receiving your transfer, we will send you the equipment.

In the event of refusal by the said centers, the order will be automatically cancelled and the customer will be notified by telephone, mail or email.
All orders will be confirmed by return email.
Furthermore, Point Energie reserves the right to refuse any order from a customer with whom there is a dispute.
An invoice will be systematically sent to the buyer on paper showing the VAT.

Delivery

Delivery of products available in our stocks is carried out (except for unforeseen circumstances linked to subcontracted transport):

• in two working days minimum for mainland France
• depending on the usual postal delivery time for other countries in the Eurozone (as well as for Corsica, the French Overseas Territories, Switzerland and the United Kingdom) and this from:
  - the order date for payment by credit card before 4 p.m.
  - receipt of payment by the company Point Energie in the event of payment by check or bank transfer.

The risks related to transport are borne by the buyer who, in the event of damage and/or missing material noted upon receipt, will make all the usual reservations with the carrier and will inform the Point Energie Customer Service within 24 hours by:

• Email: commercial@pointernergie.fr
• Tel.: 04 93 53 41 24
• Mail: Point Energie - 20 rue Lépante - 06000 NICE

The reshipment of packages is borne by the buyer. A contribution for the processing of the file costs will be payable in the following cases:

• Any package shipped, not claimed by the buyer and returned by the carrier to the Point Energie company may be reshipped at the buyer's expense.
• Any package reshipped following incorrect entry of contact details or following an ordering error attributable to the buyer may be reshipped at the buyer's expense.
• Deliveries abroad made by Delivengo (outside France) are at the buyer's own risk, no refund or compensation will be made.

Delay in delivery

Unless expressly agreed by the customer, contact us by:

• Email: commercial@pointernergie.fr
• Tel.: 04 93 53 41 24
• Mail: Point Energie - 20 rue Lepante - 06000 NICE

In the absence of delivery within thirty days from the date of the order, the customer will be informed as soon as possible, by e-mail, fax or mail, of the impossibility of delivery.

The order would then be considered cancelled and any payments made by any means would be refunded by check in euros within a maximum of thirty days.

Force majeure

The company point Energie may not under any circumstances be held liable for any failure to meet its contractual obligations in the event of force majeure for the following events, without their list being exhaustive: internal or external strike, disasters, delays in our supply and, in general, any event affecting and making the normal execution of orders impossible.

After sales service

For any information, question or complaint, the customer can contact the Point Energie Customer Service by:

• Email: commercial@pointernergie.fr
• Tel.: 04 93 53 41 24
• Mail: Point Energie - 20 rue Lépante - 06000 NICE

Condition and application of the warranty

General conditions regarding the warranty on consumer products (for the European Union)

All consumer products are guaranteed against any manufacturing or material defect from the date of actual purchase; if the complaint is justified and the repair or replacement of an item is deemed impossible, or when the costs prove disproportionate, Point Energie reserves the right to replace the item with an equivalent item or to reimburse all or part of the purchase price. Where applicable, you will be granted a replacement item or a full refund of the purchase price in the event of a defect within 1 year after purchase and delivery, or a replacement item for 50% of the purchase price or a refund of 50% of the purchase price in the event of a defect after 1 to 2 years.

All motorcycle, scooter, jetski, quad etc. starter batteries are guaranteed for 6 months and return is the buyer's responsibility.

The following are therefore excluded:

• Any direct or indirect damage to the item after delivery (e.g. damage due to oxidation, shock, fall, dust, sand, impurity, etc.) and caused by the device, as well as its contents (e.g. loss of data) and possible compensation for loss of income;
• Any consumer good or accessory, or part that requires regular replacement such as batteries, bulbs, rubber parts, belts, etc. (unlimited list);
• Any damage resulting from fire, lightning, accident, natural disaster, etc.;
• Any damage caused by negligence, whether intentional or not, incorrect use or maintenance, or use of the device contrary to the manufacturer's instructions;
• Any damage caused by commercial, professional or collective use of the device (the warranty period will be reduced to 6 months during professional use);
• Any damage to the device resulting from incorrect use or use other than that for which it was initially intended as described in the instructions;
• Any damage caused by returning the device packaged in unprotected or insufficiently protected packaging.
• Any repair or modification carried out by a third party without the express authorization of Point Energie;
• Transport costs to and from Point Energie if the device is no longer covered under warranty.
• Any repair will be provided by the place of purchase. The device must necessarily be accompanied by the original purchase receipt and be duly packaged (preferably in the original packaging with mention of the defect);
• Tip: Read the instructions and check cables, batteries, etc. before returning the device. A returned device deemed defective that turns out to be in good working order may be subject to a shipping charge to be paid by the consumer;
• Any repair carried out outside the warranty period will be subject to
• Shipping costs;
• Any commercial warranty does not affect the above conditions.

The above-mentioned list may be modified according to the article (see the notice for the article in question).

For professional use:

Devices used almost daily for a profit or any other commercial benefit, fall under the category of "professional use" and include devices used regularly in the sector of hotels, restaurants and cafes, commercial businesses, discos, etc. Due to their frequent use leading to premature wear, the warranty in force is reduced to 6 months. Any commercial warranty does not affect the above conditions.

Right of withdrawal

The individual customer only has fourteen clear days (if the fourteenth day expires on a Saturday, Sunday, or public holiday or non-working day, the period is extended until the next working day) from delivery to return the product, the return costs being at his expense.
The price of the product will then be refunded within thirty days maximum from the date of return of the product to the premises of the company Point Energie.
However, products returned incomplete, damaged or defective due to improper handling will not be taken back or exchanged.

The customer must first ask the after-sales service for approval to return an order before returning it.

The customer will have to pay a restocking fee ranging from €4 to €8 per item and depending on the item.

Data Privacy

The personal data provided by the customer are not distributed to a third party; they are, unless the customer expressly objects, integrated into the Point Energie company's customer file.

This website is officially registered with the CNIL under the number: 1495764.

In accordance with Law 78-17 of January 6, 1978, amended on August 6, 2004, the customer has the right to access and rectify data at any time. To exercise this right, simply contact Point Energie Customer Service by:

• Email: commercial@pointernergie.fr
• Tel.: 04 93 53 41 24
• Mail: Point Energie - 20 rue Lépante - 06000 NICE