Returns and Refunds Policy

1. Scope

This returns and refunds policy applies to orders placed on the website
https://accessoires-energie.com, operated by:

Energy Accessories / Energy Center
20 Rue Lépante – 06000 NICE – France
📞 0973 882 281
📧 accessoires-energie@gmail.com

It supplements the General Terms and Conditions of Sale currently in effect.

2. Right of Withdrawal (for individual customers only)

In accordance with applicable regulations, individual customers have fourteen (14) calendar days from the date of receipt of the order to exercise their right of withdrawal.

If the fourteenth day falls on a Saturday, Sunday, or holiday, the deadline is extended to the next business day.

⚠️ This right does not apply to business customers.

3. Return Policy

To be accepted, all returns must meet the following conditions:

Return requests must be approved in advance by Customer Service
Product returned in its entirety, unused, undamaged
Product returned in appropriate packaging with adequate protection
Return with the gift certificate or invoice

👉 Any product returned incomplete, damaged, defective due to mishandling, or improperly packaged will not be accepted or refunded.

4. Return Procedure

Before returning any item, the customer must contact Customer Service to obtain a return authorization.

No returns sent without prior approval will be accepted.

📧 accessoires-energie@gmail.com
📞 0973 882 281

5. Return Fees, Restocking Fees, and Unclaimed Packages

The buyer is responsible for the full cost of return shipping
A restocking/testing fee ranging from €4 to €8 per item, depending on the product, will be deducted from the refund
The initial shipping costs are not refundable

Unclaimed package (pickup location or delivery address)

If a package is not picked up by the customer within the time frame specified by the carrier and is returned to Accessoires Energie:

The customer is responsible for the initial shipping costs and the carrier's return shipping costs.
These fees will be deducted from the refund, in addition to the restocking fees
If the customer requests a reshipment, it will be processed after payment has been received:
- new shipping charges,
- the cost of returning the unclaimed package,
- and, if applicable, any associated processing fees

No returns will be accepted without prior approval and payment.

6. Refund

Once the return has been approved and the product has been received in good condition:

The refund covers only the price of the product
Refunds will be issued within 30 days at the latest
Refunds will be issued via the same payment method used when placing the order, unless this is technically impossible.

7. Order Cancellation

Orders are prepared and shipped promptly.

We cannot guarantee that any cancellation request made after the order has been confirmed will be honored.

If the order has already been shipped:

It must be returned
The buyer is responsible for return shipping costs

8. Defective or Nonconforming Products

If a product is defective and covered by the warranty:

The customer must contact customer service as soon as possible
The product must be returned with proof of purchase
Following an inspection, Accessoires-energie / Point Energie may repair, replace, or issue a refund in accordance with the applicable terms and conditions

⚠️ Any misuse, incorrect installation, or tampering by a third party will void the warranty.

9. Professional Orders

Orders placed for business purposes are not subject to the right of withdrawal.

Returns are subject to prior approval and may be denied.

10. Liability

Accessoires Energie shall not be held liable for:

A compatibility error or an incorrect reference provided by the customer
Improper use
A poorly packaged return
Damage occurring after delivery
If the customer did not select the correct pickup location address when placing the order
If the customer does not show up to pick up their package within the time frame specified by the carrier